This section contains the following information:
This course is aimed at provisioners and people who would like to get a feel for the switch without the technical detail of the Basic course. At the end of this course you should be able to:
- Provision and configure Individual Lines of all access types
- Provision and configure PBXs of all access types
- Provision and configure Business Groups ("Centrex services") of all access types
- Understand, provision and use the call services offered by the MetaSwitch softswitch system
- Do basic troubleshooting if a subscriber reports a problem
You do not need to attend the MetaSwitch System Overview course before attending this course. It will help to have a basic understanding of subscribers and call services.
In addition, participants need to know what level of access they are expected to have in the MetaView Explorer (formerly known as the EMS System Explorer): Tasks view / Object tree view / Find objects view. The Trainer will then only cover the features to which they will have access.
The MetaSwitch Provisioning training course is offered as a customer-site training course and therefore the length will depend on the particular requirements of the customer - what material to cover, how much time to spend on practice etc. Please contact your Account Manager if you would like to discuss booking this course.
The course is split into the following modules.
- A1 - Introduction to MetaSwitch and MetaView Explorer
This module introduces the MetaSwitch softswitch system and explains how the system is managed. Participants will be introduced to the MetaView Explorer - the main provisioning tool on the MetaSwitch system.
- B1 - ISDN Access Devices
In this module participants will learn
- The basics of ISDN.
- How to provision ISDN PRIs (FAS and NFAS).
The Trainer may omit this module if none of the participants need to know about ISDN Access Devices.
- B2 - ATM Access Devices
In this module participants will learn
- The basics of ATM.
- How to provision ATM IADs.
The Trainer may omit this module if none of the participants need to know about ATM Access Devices.
- B3 - MGCP Access Devices
In this module participants will learn
- The basics of VoIP and MGCP.
- How to provision MGCP Subscriber Gateways, including the important of Remote Media Gateway Models.
The Trainer may omit this module if none of the participants need to know about MGCP Access Devices.
- C1 - Individual Subscribers
In this module participants will learn how to provision and change Individual Lines (single lines with 1 phone number), including porting subscribers to and from the MetaSwitch softswitch. Participants will use Templates and Persistent Profiles and learn about their advantages.
- C2 - SIP Subscribers
In this module participants will learn
- The basics of SIP.
- How to provision SIP subscribers.
The Trainer may omit this module if none of the participants need to know about SIP Subscribers.
- C3 - Call Services
This module covers the wide range of call features available on the MetaSwitch. Participants will learn how to configure the services and how to use them. This module contains a lot of hands-on practice.
- D1 - PBXs
In this module participants will learn how to configure PBXs of all access types, with an emphasis on ISDN and SIP PBXs.
- D2 - Business Groups
This module covers Business Groups, also known as Centrex or Hosted PBXs. Particpants will configure their own Business Group and test the services, including MADNs, MLHGs and Call Pickup Groups.
- E1 - Basic troubleshooting
The final module introduces the participants to the simplest diagnostic tools on the MetaSwitch softswitch. It also covers a basic troubleshooting procedure for common subscriber problems. It finishes with some troubleshooting exercises. This module is also a final opportunity for the participants to make sure the Trainer has answered all of their questions.