This section contains the following information:
Two day course focused on the features and function of the MetaSphere SDP
Unified Messaging platform. Unified Messaging is covered both as a subscriber feature and as
a group feature. Participants will learn what functionality is offered by each component.
Sections include student hands-on exercises to build skills and reinforce key concepts.
This course is meant for all System Administrators and those individuals troubleshooting
and/or monitoring the operation of the server suite deployed as part of their MetaSwitch solution.
Attendance of the MetaSwitch System Overview
course (or equivalent MetaSwitch-specific experience) is highly recommended before attending this course.
Note: The course depends on each student being able to access the MetaSwitch Portal
using an individual username and password. Please be sure you have a username/password to access the portal
prior to attending class. You can get the required information from your CSE or account manager.
This course is a 2-day course. Class hours are 9:00 AM to 5:00 PM daily.
The schedule for the second day includes time for individual exercises and troubleshooting
to create some flexibility in planning your return flights home.
Check the course schedule to see what dates are scheduled for future courses.
The course is split into the following modules.
- M1 Introduction to the MetaSphere Server Suite
The first module introduces participants to the full MetaSphere suite. This includes:
- Unified Messaging - Service Delivery Platform (SDP)
- CommPortal
- Self-care GUI
- CommPortal Assistant
- Incoming Call Manager (ICM)
- Auto Attendant
- Conferencing
- Music On Hold
- Privacy Defender
- Provisioning Server
- M2 Introduction to SDP Unified Messaging (UM)
The UM platform is covered in detail including the function and architecture. This includes:
- SDP Overview
- SDP Services
- Server Architecture
- Protocols Employed
- Call Flows
- Other Features
- M3 - MetaSphere SDP - Setup & Basic Administration
This section dives deeper into the UM setup. This includes:
- Setup on the MetaSwitch
- Customer Groups
- Class of Service
- Administration GUI
- Adding / Modifying SDP users
- Call Routers
- Basic UM Account Troubleshooting
- M4 - Advanced Mailbox Administration
This section speaks to the more advanced setup of the server platform. This includes:
- Broadcast administration
- Craft interface
- Listing / importing subscribers
- Service category administration
- Configuring Classes of Services
- M5 - Using the UM
This section speaks to operation of the server platform. This includes:
- Server Operation during a call
- Using the Telephone User Interface (TUI)
- CommPortal Assistant Toolbar
- UM Family Accounts
- M6 - UM SDP Troubleshooting - Logs & Alarms
This section covers the troubleshooting tasks and tools on the platform. This includes:
- Basic and Advanced Troubleshooting
- Managing the Deployment
- Diagnostics
- Metrics
- Statistics
- Logs
- Alarms