This section contains the following information:
This three day course focuses on the features and function of the
MetaSphere EAS platform. All applications are covered from both the subscriber and
the system administrator point of view. Participants will learn what functionality
is offered by each application. Sections include student hands-on exercises to build
skills and reinforce key concepts. This course is meant for all System Administrators
and those individuals troubleshooting and/or monitoring the operation of the server
suite deployed as part of their Metaswitch solution.
Attendance of the Metaswitch System Overview
course (or equivalent Metaswitch-specific experience) is highly recommended before attending this course.
This course is a 3-day course. Class hours are 9:00 AM to 5:00 PM daily.
Check the course
schedule to see what dates are scheduled for future courses.
The course is split into the following modules.
- M1 - Introduction to MetaSphere
The first module introduces participants to the full MetaSphere suite. This includes:
- Metaswitch / MetaSphere Solution
- Introduction to the MetaSphere Suite
- Introduction to the MetaSphere N-Series Applications
- M2 - MetaSphere EAS Architecture
The application platform is covered in detail including the function and architecture. This includes:
- MetaSphere EAS Architecture
- MetaSphere EAS Hardware
- Scalability, Resilience and Design
- MetaSphere EAS Software
- External Connectivity to the MetaSphere Suite
- Network Servers Employed
- Documentation
- M3 - MetaSphere EAS - Setup
This section dives deeper into the UM setup. This includes:
- EAS Setup
- UM Mailboxes
- Terminating Services
- Service Assurance Server
- Other Servers
- Fax, Music On Hold and Auto Attendant
- EAS Administration Concepts
- Understanding Groupings
- Understanding Class of Service (COS)
- M4 – Subscriber Administration
This section speaks to the more advanced setup of the server platform. This includes:
- Metaswitch Call Services
- Persistent Profiles for UM services
- Accessing the EAS
- Administration GUI
- MetaView Single Sign-on button
- Learn how to create / edit:
- Subscriber Accounts
- Call Routers
- M5 - Broadcast Administration
This section speaks to the Broadcast abilities of the platform. This includes:
- Broadcast Administration
- Creation
- Modification
- Deletion
- Types of Broadcasts:
- Admin Broadcasts
- Marketing Broadcasts
- M6 - UM and Subscriber Interfaces
This section covers the basics on subscriber interface and usage. It introduces
the students to CommPortal and covers some of the advanced capabilities. This
includes:
- Review of Unified Messaging (UM)
- General Usage
- Interactions with Other Features
- Subscriber Interfaces
- Advanced UM Account Features
- M7 – EAS Advanced Applications
This section showcases the EAS Applications and really brings together all
of the more advanced server capabilities. This includes:
- CommPortal Assistant (CPA) Toolbar
- Incoming Call Pop-up
- Incoming Call Manager (ICM)
- Click-to-Dial (CTD)
- Live Message Screening (LMS)
- CommPortal Mashups and Widgets
- Easy Attendant (EA)
- Premium Attendant (PA)
- MetaView Web / MetaView CSR
- CommPortal Mobile Voicemail for iPhone and BlackBerry
- iPhone PhoneRemote
- Fusion, including My Mobile
- M8 – EAS Troubleshooting, Logs and Alarms
This section introduces the students to the process of approaching troubleshooting,
logs and alarms on the platform. This includes:
- Protocols Employed
- Call Flows
- Troubleshooting Processes and Procedures
- General Procedures
- Customer Care Support
- MetaView Alarms
- Service Assurance Server
- Engineering-level server diagnostics
- Diagnostic Actions
- Log Collection